Orders & Account

Update or change my order

The order unable to edit, cancel, or stop shipment on an order that has been created in our system.

Please describe the changes you would like to make to your existing order via the chat box or at 012-924 2416 so our customer support team can further assist you. We’ll do our best to intercept and update your order before it ships.

Cancel my order

Please give a reason you would like to make a cancellation order via the chat box or at 012-924 2416 so our customer support team can further assist you. We’ll do our best to intercept and update your order before it ships.

Free Trial

About our free trial

We offer our free trial promotion so you can find out if our products are right for you before you begin a new skincare journey with us! We are confident in our premium ingredients and formulations but recognize that each individual may have a different experience with our products depending on their skin. We offer a variety of product sets through our free trial promotion in hopes to satisfy our new customers’ varying skincare needs and to provide them with glowing results.

Free trial terms

Our free trial waives the price of the trial products and is offered at the cost of shipping. Free trial orders are non-refundable.

Our trial products should last for 2 weeks when applied in accordance with our recommended instructions.

By redeeming our free trial you are agreeing to the automatic enrollment of our monthtly or yearly subscription service. Your first subscription order is set to renew at the end of your 2 weeks free trial period. Upon your subscription’s scheduled renewal date, your default payment method on file will be automatically charged with our subscription pricing.

To avoid getting charged for a new subscription order, you must cancel your subscription before its scheduled renewal date. Once your subscription order has already been created, you can receive a full refund by following our Return & Refund Policy.

Our free trial promotion can only be redeemed once by each customer. Customers who redeem our free trial promotion more than once are in violation with our free trial policy and will be charged in full at our subscription pricing for subsequent free trial orders.

How many free trials can I try?

Our free trial promotion can only be redeemed once by each customer.

Free trial refund

Our free trial orders are non-refundable. This is because our free trial promotion is offered at the cost of shipping while the products are free.

If you encountered issues with your free trial order, please reach out via the chat box or at 012 – 924 2416 so our customer support team can further assist you

Product - Usage

How to use my products?

Detailed step-by-step guides for each of our sets and single products can be found on our Shop Page. Instruction cards will also be included in your orders.

Skincare tips for best results

Consistency is key! For best results, please use your products consistently in accordance with their instructions. Detailed step-by-step guides for each of our sets and single products can also be found on our How To page.

When will my skin improve?

With consistent usage of our products, you may begin noticing changes within one to two weeks. More significant improvements typically become noticeable after three to four weeks of consistent usage and as your skin cycle comes to a close.

Purchasing & Shipping

Authorized resellers

You can purchase authentic 16PERCENT products directly at Nazirin Skin Clinic, MidValley, Kuala Lumpur

Promotions & Discounts

Can I combine my discount or promo codes?

Our discount and promo codes cannot be stacked or combined with other offers. Only one discount or promo code can be applied to a single order. Discount and promo codes that are intended for one-time purchases cannot be applied to subscription purchases. We reserve the right to withdraw our discount and promo codes at any time should our customers improperly obtain or apply the codes.

Business partnerships

Influencers

If you are an influencer or content creator, please submit an application with your social media handles or media kit at hello@16percent.co

Affiliates

If you are interested in referral incentives, please sign up to become an affiliate at hello@16percent.co

Wholesale

Please reach out to our Wholesale Team for further assistance.

Returns & Refunds

Request a refund

In order to be eligible for a refund, you have to return the product within 7 business days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team of professionals will inspect it and process your refund.

Please provide us with order details via the chat box or at 012 – 924 2416 so our customer support team can further assist you. If you have questions, please email to hello@16percent.co

When will I get my refund?

Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment.