Most frequently asked questions

Orders & Account

The order unable to edit, cancel, or stop shipment on an order that has been created in our system.

Please describe the changes you would like to make to your existing order via the chat box or at 012-924 2416 so our customer support team can further assist you. We’ll do our best to intercept and update your order before it ships.

Please give a reason you would like to make a cancellation order via the chat box or at 012-924 2416 so our customer support team can further assist you. We’ll do our best to intercept and update your order before it ships.


Dr Nazirin Ariffin spent 21 years in the UK, studying and continuing her medical services there before returning to Malaysia. She studied medicine at the Royal College of Surgeons in Ireland. Then she continued to do her medical training and dermatology post grad training in the UK. She obtained Masters in Clinical Dermatology from St John’s Institute of Dermatology, St Thomas’ Hospital in London in 2007.

Dr Nazirin have been a dermatologist for a long time and seen so many cases, so many skin conditions where they were not treated properly. Some of them have been suffering from eczema, acne, ichthyosis etc for 5-10 years even more before seeing me to seek help. There are so many products in the market, and these patients have been trying literally countless products out there without much improvement , or long lasting effect. By using Dr Nazirin’s experience as a dermatologist , choosing the right ingredients really work and what are just fads/hype.

Many people know that the largest organ in the body is skin but do you know that that skin makes up around 16 % of our total body weight? So the name 16PERCENT is inspired by this.

When you think about Skin, you think about 16PERCENT.

16 PERCENT skincare has a range of products to suit everyone’s needs, from oily, dry, combination and sensitive skin.

  1. Essential Range – Focusing on dry & sensitive skin
  2. Acne – Focusing on acne issue
  3. Anti Aging – Focusing on pigmentation, fine wrinkles and dark spots

1. Essential Facial Cleanser

Glycerin – helps to retain water /moisture on the skin and hydrates the skin to prevent physical damage.

2. Essential Facial Creme

Argan oil- moisturizes, wound healing, antioxidants, anti inflammatory benefits, anti aging properties increase elasticity of skin

Botanical Antioxidants and anti inflammatory like jojoba, gotu cola, licorice Argan Oil – there is coQ 10 as powerful antiaging

Vit E – healing

Dimethicone – helps keep skin moisturized

Hyaluronic Acid and Ceramide – clinically tested as very good ingredients for moisturizing effect on skin to reduce dryness

3. Essential Body Lotion

Glycerin and Saccharide Isomerate – very good moisturizing ingredients and gentle to skin not irritation hypoallergenic

Olive oil – calms the redness and irritation .

Vitamin E – stops the skin from losing moisture, protects cells from damage, and softens skin. accelerate healing

Jojoba Esters – improves the damaged skin barrier and accelerate healing

4. Essential Body wash

mild and biodegradable plant based surfactant , Glycerin – helps water retention in the skin and hydrates to prevent physical damage.

Suitable for dry skin, combination skin, normal skin

Tea tree oil: Anti-inflammatory and antibacterial for acne.promotes wound healing.

Niacinamide: Reduces sebum, brightens, and improves acne scars.Anti inflammatory, anti oxidant,

Salicylic acid: Exfoliates and removes dead skin cells, it penetrates effectively into your pores to clear the clogging and reduce the number of acne

Suitable for combination to oily skin

  1. Vit C in the form of L ascorbic acid. This is use because it has the best absorption and bioavailability, meaning the skin straight away absorbs and uses the ingredient as soon as it is applied on the skin . Vitamin C inhibits melanin synthesis. So it brightens & helps fade pigmentation and reduce dullness and create more even complexion. This gives skin a youthful glows a powerful antioxidant that can help to protect the skin from damage caused by free radicals and ultraviolet sun damage. optimize the immune system to discourage an inflammatory immune responseIt can also help to boost collagen production, which can help to plump up the skin and reduce the appearance of wrinkles and saggingVitamin C reduced TEWL by 19 percent, improving the skin barrier function.

    Helps with wound healing because it increases collagen, antioxidant effect and protection against free radicals.

  2. Glycolic acid 1% gently exfoliates the skin, removing dead skin cells from the top surface of the skin and revealing brighter, younger-looking skin. It can also help to reduce the appearance of age spots and hyperpigmentation

Purchasing & Shipping

You can purchase authentic 16PERCENT products directly at Nazirin Skin Clinic, MidValley, Kuala Lumpur

Promotions & Discounts

Our discount and promo codes cannot be stacked or combined with other offers. Only one discount or promo code can be applied to a single order. Discount and promo codes that are intended for one-time purchases cannot be applied to subscription purchases. We reserve the right to withdraw our discount and promo codes at any time should our customers improperly obtain or apply the codes.


If you are an influencer or content creator, please submit an application with your social media handles or media kit at hello@16percent.co


If you are interested in referral incentives, please sign up to become an affiliate at hello@16percent.co

Please reach out to our Wholesale Team for further assistance.

Returns & Refunds

In order to be eligible for a refund, you have to return the product within 7 business days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team of professionals will inspect it and process your refund.

Please provide us with order details via the chat box or at 012 – 924 2416 so our customer support team can further assist you. If you have questions, please email to hello@16percent.co

Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment.


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