Thank you for purchasing our products at 16percent.co. In order to be eligible for a refund, you have to return the product within 7 business days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team of professionals will inspect it and process your refund.
Application for the Return of an Item:
- The Item has not been received by customer;
- Seller has delivered an Item that does not match the agreed specification (e.g. wrong products, wrong quantity etc.) to customer;
- The Item received is not authentic;
- The Item received has physical damage (e.g. dented, scratched, shattered).
Please return your purchase to the following address:
RINEU (M) SDN BHD (1307769-D)
A-15-4, Northpoint Mid Valley City,
No. 1, Medan Syed Putra Utara,
59200 Kuala Lumpur
+6 03 – 2701 6345
+6 012 – 924 2416
We are always here to help, if you have questions, please email to hello@16percent.co